We care about your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store information when you place an order through our website.
What Information We Collect
When you place an order, we collect the following personal information:
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Your name
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Your email address
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Your postal address
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Your phone number (if provided)
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Payment information (handled securely via our payment processor and not stored by us directly)
How We Use Your Information
We only use the information you provide to:
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Process and fulfil your order
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Communicate with you about your order (e.g. confirmation emails, dispatch updates)
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Handle any issues or queries related to your purchase
We do not use your information for marketing purposes unless you have explicitly opted in. We will never sell or share your data with third parties for marketing or advertising.
Legal Basis
Under the UK GDPR, we rely on the legal basis of contract for processing your order — we need your details to provide the service you’ve requested. If you contact us with a question or issue, we process your information under the legal basis of legitimate interest.
Third-Party Services
We may use trusted third-party providers (e.g. payment processors, postal services) to complete your transaction. These providers only receive the information necessary to perform their function and are bound by confidentiality and data protection obligations.
How Long We Keep Your Data
We keep order-related information for as long as is necessary to comply with our legal and accounting obligations (usually 6 years under HMRC requirements). After this period, your data will be securely deleted.
Your Rights
You have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate information
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Request deletion of your data (where we no longer need it)
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Object to or restrict how we process your data in certain circumstances
To exercise any of these rights, please contact us using the details at the bottom of this page.
Cookies
We may use cookies to improve your browsing experience and help our site run smoothly. You can adjust your cookie preferences in your browser settings.
Contact
If you have any questions about this policy or how your data is handled, please get in touch:
Email: [email protected]